Brief nature of such control is defined as:
The fund set aside funds for the restoration of quality.
In the presence of marriage quality is restored by the fund.
The balance of the fund is paid as a premium for quality.
Before you start to work on improving the quality management system, it is necessary to compile statistics on the losses associated with low quality (transport losses, costs of labor, materials, etc.). All the losses are transferred to the cash equivalent. Reputational harm to the cash equivalent of not translated, because it is believed that the reputational harm is not valid, so the firm must take all possible means to prevent damage to its reputation. If the statistics of the losses is not present, before starting work on the improvement of the quality it is necessary to obtain such data or by statistical observations and analysis of financial and other reports, or, less preferably, relying on the opinion of several experts.
For the financial management of the quality of quality creates a dedicated fund (CIF).
Means of FC expenditures:
Payment of damages Customers and third parties and legal costs due to poor quality.
Elimination of breakdowns, accidents and the consequences of poor work performance.
Collective incentives (all employees of the company). The annual bonus.
Encourage group (by department, working groups established for the development of the object). Six-month premium.
Individual rewards for a job well done. Quarterly bonus.
Note:
The ability to perform the work in time, is also characterized by the quality of management at the company (quality planning and management of resources), this article is not considered in detail. Award for the quality of the organization of work for the head of the appropriate level can be provided in the fund individual promotion.
Payment of fees is deferred FC character - after a practical confirmation of the quality of a certain time, usually six months or a year.
If the reporting period, there were no cases of marriage, then by all means of the compensation fund and transferred to the recovery fund for the promotion and paid a premium for quality.
The value of FC associated with the guarantee period (see Appendix number 1), but it should be noted that the poor quality of work, identify the customer and delivered to the customer considerable inconvenience, even after the warranty period, can significantly affect the company's reputation.
Those responsible for the poor quality and the share of retained premiums should be determined, as a rule, by a commission, composed of specially created commission on quality. In the work of the commission should be respected publicity.
The premium amount (percentage of wages or raising factor of the minimum premium quality), both individual and group, is affected by the quality and possible damage.
Admission to the work of experts drawn officially only after the requisite qualifications to be confirmed (usually a practical test after training).
Training is provided either a teacher or a manager, foreman with skills training and practical experience for the individual award. Monitoring the quality of teaching is carried out by other authorized persons taking no active part in the training.
Education should be categorized in terms of complexity and specialization. For every expert is put Form, which reflects its theoretical and practical knowledge and skills as well as deficiencies in the work, a systematic mistakes.
Workers are assigned to discharges that are official confirmation of the ability to perform a specific job with a given level of quality. The digits are assigned and down depending on the parameters of quality of work done. The firm may have its own scale of bits used for internal purposes.
When dismissing an employee for reasons not related to the poor quality of work, he shall be paid 1/4 the size of premiums recognized in the period in which termination takes place. For example, quarterly bonus if he worked in the quarter 1, 5 months (1/2 blocks) will be calculated as 1/4 x 1/2 = 1/8 = 0.125 = 12.5%.
For the purposes of quality management FC is divided into two main parts, which differ in their functions: to promote and to compensate, which in turn have their own division by the Subfund.
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The funds are placed in descending order of importance, ie the most important foundations have less room.
Payments from FC made in the order of their importance. If the funds are exhausted from the more important fund, made the transfer from the less important. May be made conditional loan funds from later periods (ie, it may be decided not to pay, such as bonuses for the next quarter). Definitely kept paying departments (groups) and individuals convicted of low quality. Transfer of funds begins with the foundation of personal promotion, ie withheld payment of employees personally guilty. If you can not determine directly responsible for the department (working group), or if the withholding of funds for the promotion of the individual is not enough, then consider the question of the retention bonuses department (working group).
Since the cost of deficiencies usually much larger than the individual premium funds more important to have a high amount of funds.
The Commission on the quality must necessarily take into account the view of service assurance and service, and the view of the customer.
If the reason for marriage is out of the firm or impossible to accurately determine the guilty, in case there are not enough funds to fund recovery and restoration, all the funds to promote proportionally reduced.
In order to identify the perpetrators in a year, must be registered as-built documentation (process map), where the need to list the names and personal signatures of the persons who did the surgery.
With this structure means a PC and an organization of quality management system maintenance and repair work in a small company can be performed in several ways:
Eliminating marriage officers, he was admitted, given their interest in obtaining the largest possible part of the premium for the quality or threatened deprivation of premiums for several quarters.
Involvement of other professionals of the company with an additional payment of restoration work.
Involvement of the third party to resolve the marriage. To determine the minimum cost of repair in this case, the presence of several competing firms engaged on a tender basis. The firm must be open to cooperation with experts on core specialties as well as non-core, but necessary in the production process (eg, with experts in handling equipment, Rigging, etc.). There should be a database of experts.
References
For preparation of this work were used materials from the site http://www.cfin.ru/
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